Returns and Exchanges

Your Guide to Easy and Hassle-free Returns and Exchanges

This page is your comprehensive guide to our returns and exchanges process. You will find clear, step-by-step instructions to guide you through the process should you need to initiate a return or request an exchange. From the conditions your watch must meet for a return, to the steps for an exchange or a repair, all the information is just a few scrolls away. We're dedicated to making your shopping experience as seamless as possible. Therefore, we encourage you to familiarize yourself with our policies to understand your rights and obligations when making a purchase with us. Remember, your satisfaction is our top priority. Let us help you navigate the process for a hassle-free shopping experience.

Returns and Refund

We understand that a product may not always satisfy your expectations, and we’re available to assist you with our return procedure if necessary.

How to qualify for a Return and Refund!

Firstly, we kindly ask that you ensure your watch meets our return eligibility criteria to begin the money back process. We appreciate your understanding that if any of these conditions are not met, we will not be able to accept the return. However, rest assured, an exchange can be requested instead.

The watch must remain in immaculate condition, free of any marks or scratches.
Protective foils must be fully intact and undisturbed.
The watch should not have been worn.
No parts may have been removed.

Step By Step - Returns Guide

To set in motion the returns and money back process, we’ve prepared a step-by-step guide for you to follow. Adhering to these steps is vital, as it ensures we can handle your return request effectively and efficiently. Thank you for your cooperation.

Step 1: Contact Our Customer Support Team

Begin by contacting our customer support team via the contact page on our website. Include your order number, the item you wish to return, and the reason for your return. To validate the item’s original condition, attach clear photographs showcasing the watch from different angles, ensuring it’s free of any marks or scratches and the protective foils are still intact.

Step 2: Await Return Authorization

Our team will review your request and respond with a RMA (Return Authorization) number if your return is approved. Please wait for this number before sending your item back.

ITEMS WITHOUT RMA CAN NOT BE PROCESSED AND WILL BE RETURNED!

Step 3: Prepare Your Item

Make sure your watch is in its original condition, with all protective foils intact and no signs of wear. Include all original packaging.

Step 4: Pack Your Item

Securely pack the item in a box to prevent damage during transit. The original watch packaging is required to qualify for a refund.

Step 5: Label the Package

Clearly write or print the RMA number on the outside of the box. This will help us quickly identify your return when it arrives.

Step 6: Send the Package

Send the package using registered mail to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

Step 7: Confirm Shipment

Send our customer support team an email with your tracking number, so we can keep an eye out for your return.

Step 8: Refund Confirmation

After we receive your return and confirm that it meets all return conditions, we will process your refund or exchange as requested. Please allow 14 business days for this process. If you have any questions or concerns at any point during this process, don’t hesitate to reach out to our customer service team.

Exchanges

At our online replica store, we are committed to providing a seamless experience, not just in buying but also in maintaining the grandeur of our exceptional replica watches. We understand that on rare occasions, you might need to exchange your watch due to reasons such as damage on delivery, requirement of a repair, or any other issues covered under our 6-month warranty.

Damaged Delivery: In the unlikely event that your watch arrives damaged, please get in touch with our customer service team immediately. Include your order number, a description of the damage, and attach clear pictures. Upon verification, we will facilitate an exchange for you.
Repairs: Should your watch require a repair, we are here to help. Contact our customer service team detailing the issue and include clear pictures. We will evaluate the condition and provide further instructions on how to proceed with sending your watch for repair.
6-Month Warranty: Our replica watches come with a 6-month warranty, ensuring your peace of mind. If your watch develops a fault within this period, reach out to us immediately with your order number and a description of the issue. We will guide you through the process to initiate an exchange or repair, as appropriate.

Shipping Costs

In the case of damage upon delivery or defects covered under warranty, return shipping costs will be covered by us. For repairs not covered under warranty, shipping costs will be the responsibility of the customer. Our customer service team will confirm the details depending on the situation.

Step By Step - Exchanges Repairs

Understanding that issues may sometimes arise with your purchase, we have made provisions for exchanges and repairs under certain conditions. The following step-by-step guide is designed to simplify this process, ensuring a hassle-free experience from start to finish. Please review these steps carefully and follow them precisely to help us serve you better and faster. Thank you for your cooperation and understanding. Now, let’s walk through the process together.

Step 1: Assess the Situation

Identify the issue with your watch. Is it damaged upon delivery, needing a repair, or showing a defect covered under our 6-month warranty?

Step 2: Contact Customer Service

Contact our customer service team providing your order number and a detailed description of the issue. If possible, attach clear pictures to help us understand the problem better.

Step 3: Await Instructions

Wait for a response from our team. We’ll provide instructions on how to proceed, which could involve shipping the product back to us for repair or exchange.

Step 4: Package the Watch

If instructed to send the watch back, ensure it is securely packaged to avoid further damage. If the issue is related to a part of the watch, make sure to include this in the package.

Step 5: Send the Package

Send the package to the address provided by our customer service team. We strongly recommend using registered mail for your protection, which provides a tracking number.

Step 6: Share the Tracking Info

Once the package has been sent, share the tracking info with our customer service team so we can anticipate its arrival and expedite the exchange or repair process.